Price Increase Protection

All existing IRM clients on ongoing Plans, and those on all pre-Plan (legacy) contracts, enjoy a price increase protection clause, which we refer to as the Price Increase Protection Plan.

This means that total prices for all of a client's ongoing Plans can be reviewed only on 1 January each year, and are subject to a maximum increase of 5% per annum in total, or a move to the current published prices for the chosen Plans, whichever is the smaller. 

The revised Plan prices will be presented in client invoices from the commencement of the next billing cycle after the end of each year, with an additional line showing the reduction in prices resulting from Price Increase Protection.

Price increase protection does not apply to the on Demand Support Plan or the Pre-Paid Support Plan, which are charged at then-current prices as published on the website for all current clients from time to time.