Price per month |
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$440 |
Price for 10 hours of pre-paid support |
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$1,000 |
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Price per hour for Manager |
$250 |
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Price per hour for developer |
$200 |
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Price per hour for support / admin |
$100 |
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Support Features |
Telephone and email access in business hours |
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Special support email support@irmau.com |
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Email updates on support request progress |
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Lodge and view support requests in HQi |
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Access to IRM Project Manager for larger tasks |
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Optional fixed price quotes for larger projects |
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Consulting Services are charged to Support Plan |
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Individual invoices for each support task / project |
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Invoice amount based on time spent by resource type |
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Projects can be (part) charged to Support Plan |
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Support hours pre-purchased in blocks of 10 |
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Auto-top up invoice if hours balance drops below 4 |
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All hours charged at standard rate for support/admin |
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Unused pre-paid support hours visible in HQi |
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Unused pre-paid support expires after six months |
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Allowance max 5 hours per month / 50 hours per year |
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Hours used and available visible through HQi |
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Unused premium support hours expire each 1 January |
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